AiDigitals by De’Anne
This Refund Policy explains how refunds work for our digital services and digital products.
If you have any questions, contact us at
billing@aidigitalsbydeanne.com.
1. Digital services and digital products
We provide AI-assisted digital services and may also sell digital products
(such as templates, written guidance, reviews, or downloads). Because many items
are delivered digitally or involve immediate work, refund eligibility can vary.
2. Consumer rights (UK)
If you are a consumer in the UK, you may have statutory rights.
For digital content and digital services, the usual 14-day “cooling-off”
period may not apply if you request immediate delivery or performance.
3. When a refund may be available
If we have not started the service and you are legally entitled to cancel.
If the digital content is faulty, not as described, or cannot be accessed and we cannot fix it within a reasonable time.
If a service has not been provided with reasonable care and skill.
4. When refunds are not available
When work has already begun with your approval.
When services or digital products have been completed or delivered.
When delays are caused by missing or incorrect information from the client.
5. How to request a refund
Refund requests must be made in writing to
hello@aidigitalsbydeanne.com.
Please include your name, order details, and reason for the request.
Last updated:8 January 2026